WHERE DO YOU SHIP TO?

We currently ship to the UK and Europe. For orders to the US, please send us an email and we will provide a shipping quote.

HOW MUCH DOES SHIPPING COST?

Standard shipping charges apply which are £4.99

WHAT SHIPPING METHOD DO YOU USE?

We are in the process of searching for another zero emissions delivery partner, but in the interim we will be shipping with Royal Mail.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

We will typically aim to dispatch your order within 72 hours, and most couriers aim to deliver in 1-2 working days.

OTHER QUESTIONS?

If you have a specific question about your order which isn’t answered here or on our FAQ page, email us on info@sukun.co.uk and we’d be happy to help!

Returns

ARE RETURNS FREE?

Yes, we offer free returns with your sukun order. Please read the policy & steps below and we will issue you a free returns label.

WHAT IS YOUR RETURNS POLICY?

We hope you are happy with your Sukun order, however we know some things don’t work out. If you would like to return your order, you have 14 days to notify us on info@sukun.co.uk from the date of receipt. You will have a further 14 days to send your item back to the brand after receiving a response from us. The returns period will expire 28 days from the day on which you received the items you ordered.

Please note, made-to-order products cannot be returned. All other items must be in unused condition with packaging.

HOW TO RETURN A PRODUCT:

1. Email us on info@sukun.co.uk within 14 days of receipt with the following:

  • Your order number

  • The product(s) you would like to return

  • The reason for return

2. We will respond with the return address(es).

3. Package your order securely and send it back to brand. Please note:

  • Items must be returned in their original packaging.

  • You will be provided a return shipping label (for UK only).

  • We advise using a tracked service to ensure your delivery makes it back to the brand safely and securely, so please retain your proof of postage.

4. Your order will be refunded back to your original payment method (including gift cards) once it has been safely received and we have been notified by the brand.

Shipping & Returns